Return & Cancellation Policy

Coze Furnish | cozefurnish.com Last Updated: November 2026

Overview

At Coze Furnish, every piece of furniture is made-to-order and manufactured specifically for you after your order is confirmed. Because of this, we maintain a structured cancellation and return policy that reflects the nature of custom-manufactured, internationally shipped goods. Please read this policy carefully before placing your order.

Order Cancellation Policy

Stage 1 — Before Order Confirmation (48-Hour Window)

  • Shortly after you place your order, we will email you a request to confirm it
  • You have 48 hours from the time we send that email to confirm by clicking the confirmation link in it
  • If you do not confirm within 48 hours, your order is automatically canceled
  • You will receive a 100% full refund with absolutely no fees or deductions
  • Your card is only authorized (a temporary hold) when you order, and it is not charged until you confirm. If you do not confirm, the authorization is released. Your bank may take several business days to remove the hold from your statement
  • If you paid by wire transfer, your payment is refunded in full

Stage 2 — After Confirmation, During Manufacturing

  • Once you confirm your order, it enters the manufacturing phase immediately
  • If you wish to cancel during manufacturing (before the item has shipped), you are subject to a 50% cancellation fee
  • The remaining 50% will be refunded to your original payment method within 5–10 business days
  • To request a cancellation during manufacturing, contact us immediately at support@cozefurnish.com with your order number

Stage 3 — After Shipment

  • Once your order has shipped from our facility, it is non-refundable
  • We are unable to cancel, redirect, or refund orders that are in transit
  • Our furniture is made-to-order and shipped internationally — we cannot accept returns of items simply because they have shipped

Custom Orders

Custom orders (a different fabric, leather, or color requested through our Custom Orders page) work like this:

  • You may decline or cancel at no cost at any time before you approve your quote in writing. Nothing is built or charged before that
  • Your written approval of the quote is your order confirmation. The 48-hour window in Stage 1 applies to standard orders and does not apply to custom orders
  • After you approve, Stage 2 and Stage 3 above apply
  • Your approval covers the material, color code, and price in your quote. Material and color choices cannot be changed or refunded once production has begun
  • Color Guide photos and preview pictures are for reference only. Slight differences in color and texture between photos, screens, and the finished product are not grounds for a return or refund

Return Policy

Because all of our products are made-to-order, we do not accept returns or exchanges for the following reasons:

  • ❌ Change of mind
  • ❌ Color or finish preference after seeing the product in person
  • ❌ Style or design preference change
  • ❌ Sizing or fit issues (please verify all dimensions carefully before ordering)
  • ❌ The item looks different from the product images, color guides, or preview pictures (these are for reference only — slight variations in color, texture, and veining are natural, especially for marble and sintered stone)

When We Do Accept Returns & Issue Refunds

We will issue a full refund or replacement only in the following circumstances:

✅ Damaged Items

  • If your item arrives visibly damaged, you must:
    1. Document the damage with photos and/or video at the time of delivery
    2. Note the damage on the delivery receipt before signing
    3. Contact us within 48 hours of delivery at support@cozefurnish.com with your order number and photographic evidence
  • Damage claims submitted after 48 hours of delivery may not be accepted

✅ Defective Items

  • If your item has a manufacturing defect that affects its structural integrity or usability, contact us within 7 days of delivery with photos and a description of the defect
  • We will assess the defect and offer a replacement, repair, or refund at our discretion

✅ Incorrect Items

  • If you received a product that is different from what you ordered (including a different material or color code than the one you approved), contact us within 48 hours of delivery with photos
  • We will arrange a replacement or full refund at no cost to you

How to Submit a Claim

To submit a damage, defect, or incorrect item claim:

  1. Email support@cozefurnish.com within the applicable timeframe
  2. Include your order number in the subject line
  3. Attach clear photos or video showing the issue
  4. Describe the problem in detail

We will respond within 2–3 business days to assess your claim and advise on next steps.

Refund Processing

  • Approved refunds are processed to your original payment method
  • Refunds typically appear within 5–10 business days depending on your bank or card issuer
  • Wire transfer refunds may take up to 10–15 business days

Important Notes

  • Coze Furnish reserves the right to request additional documentation for any claim
  • Refunds and replacements are issued at the sole discretion of Coze Furnish based on the evidence provided
  • By confirming your order (or approving your custom quote), you acknowledge that you have read and agree to this Return & Cancellation Policy

Contact Us

Capital Partner Investments LLC — Coze Furnish

📧 Email: support@cozefurnish.com

📱 Text: (626) 200-8533

⏰ Response Time: Within 1–2 business days