Coze Furnish | cozefurnish.com
How Shipping Works at Coze Furnish
At Coze Furnish, we handle everything from the factory floor to your front door. Because our furniture is made to order and shipped internationally, our process is a little different from a standard US retailer — but we’ve designed it to be as smooth and transparent as possible.
Here’s exactly what happens after you place your order:
Step-by-Step: Your Order Journey
Step 1 — Place Your Order
Browse our collections and place your order at checkout. Your payment is authorized but not yet captured at this stage.
Step 2 — 48-Hour Confirmation Window
You will receive a confirmation email immediately after purchase and are required to confirm order within 48 hours. You must click the confirmation link to proceed with your order.
- ✅ If you confirm: Your order enters production and payment is captured
- ❌ If you don’t confirm within 48 hours: Your order is automatically canceled and you receive a 100% full refund — no fees, no questions asked
Step 3 — Manufacturing (2–4 Weeks)
Once confirmed, your furniture enters the production queue at our factory. Because almost every piece is handcrafted to order, this phase typically takes:
| Product Type | Manufacturing Time |
|---|---|
| Smaller items (nightstands, coffee tables, accent chairs) | 10–15 business days |
| Mid-size items (dining tables, bed frames, media consoles) | 15–20 business days |
| Large items (sofas, sectionals, large dining sets) | 20–30 business days |
We’ll notify you when your order has completed production and is ready to ship.
Step 4 — International Freight & Customs
After production is complete, your furniture is carefully packaged and shipped from our factory to our freight forwarding partner, who manages:
- International ocean freight
- US customs clearance (Handled by Coze Furnish)
- All import duties and taxes are included in your purchase price — no surprise fees at delivery
All customs duties and import fees are handled on our end before your furniture ever reaches US soil.
Step 5 — US Delivery
Once your shipment clears US customs, it is handed off to our domestic delivery partners for final mile delivery to your address. You will receive:
- A tracking number via email
- A delivery appointment notification to schedule your delivery window
Estimated Delivery Timeline
| Phase | Estimated Time |
|---|---|
| Manufacturing | 10–30 days |
| International freight & customs | 20–35 days |
| US final mile delivery | 5–15 days |
| Total estimated time from confirmation to delivery | 35–80 days |
Delivery times vary based on your product, your location, and shipping conditions. West Coast customers generally receive orders faster than East Coast customers due to port proximity.
Delivery Options
🏠 White Glove Delivery
Our premium delivery service includes:
- Inside delivery to your room of choice
- Placement exactly where you want it
- Removal of all packaging materials and debris
- Ideal for large items: sofas, sectionals, dining tables, bed frames
- Recommended for all orders that have big and heavy items
🚚 Curbside Delivery
Our standard delivery option:
- Delivery to your curb, driveway, or building entrance
- You are responsible for moving the item inside
- Available for all serviceable ZIP codes
- Lower cost option for smaller or lighter items
Your available delivery options and exact shipping cost will be shown at checkout based on your ZIP code.
Where We Ship
We ship to the contiguous United States only.
We do not currently ship to:
- ❌ Alaska
- ❌ Hawaii
- ❌ Puerto Rico
- ❌ Guam
- ❌ US Virgin Islands
- ❌ Other US territories
Shipping is available to most ZIP codes across the contiguous US. A small number of ZIP codes in remote areas may not be serviceable. Enter your ZIP code at checkout to confirm availability and pricing.
Shipping Costs
📦 How Shipping Cost is Calculated
Our shipping cost is based on the total volume of your order measured in cubic inches and your delivery ZIP code. The more you order, the lower your shipping rate per cubic inch — so buying multiple pieces together in one order is always more cost-efficient than ordering separately.
All orders also include a flat handling and logistics fee of $72 regardless of order size or location.
Step 1 — Calculate Your Product’s Cubic Inches
Every product page lists dimensions as Length x Width x Height in inches. To find the cubic inches of any product:
Length × Width × Height = Cubic Inches
Example:
A coffee table that is 47″ L x 24″ W x 18″ H
→ 47 × 24 × 18 = 20,304 cubic inches
Step 2 — Add All Products in Your Order Together
If you are ordering multiple pieces, add each product’s cubic inches together to get your total order volume:
Example:
- Coffee Table: 20,304 in³
- Sofa: 108,000 in³
- Dining Table: 54,000 in³
- Total Order Volume: 182,304 in³
Step 3 — Find Your Shipping Tier
Once you know your total cubic inches, find which tier your order falls into:
| Tier | Total Order Volume | Example Rate (Los Angeles Curbside) |
|---|---|---|
| Tier 1 | 0 – 183,071 in³ | ~$0.00445 / in³ + $72 flat fee |
| Tier 2 | 183,072 – 610,237 in³ | ~$0.00339 / in³ + $72 flat fee |
| Tier 3 | 610,238 in³ and above | ~$0.00328 / in³ + $72 flat fee |
Rates shown are example rates for Curbside delivery in the Los Angeles area. Your exact rate varies by ZIP code and delivery method (Curbside or White Glove) and is calculated automatically at checkout.
Step 4 — Calculate Your Estimated Shipping Cost
Formula: (Total Cubic Inches × Your Rate) + $72 flat fee = Estimated Shipping Cost
Tier 1 Example (Los Angeles Curbside):
129,200 in³ × $0.00445 + $72 = ~$647
Tier 2 Example (Los Angeles Curbside):
300,000 in³ × $0.00339 + $72 = ~$1,089
Tier 3 Example (Los Angeles Curbside):
650,000 in³ × $0.00328 + $72 = ~$2,204
*� Tips to Save on Shipping:
- Order multiple pieces together in one order — combined volume moves you into lower tiers with cheaper rates per cubic inch
- Your exact shipping cost is always shown at checkout after entering your ZIP code — no surprises
- All import duties and customs fees are already included in your product price — the only shipping cost you pay is what you see at checkout
Shipping costs are calculated based on:
- The volume (cubic inches) of your order
- Your delivery ZIP code
- Your selected delivery method (White Glove or Curbside)
Your exact shipping cost is shown at checkout — there are no hidden fees or surprise charges at delivery. All import duties and customs fees are included.
Tracking Your Order
Once your order ships, you will receive a tracking number via email. You can use this tracking number to monitor your shipment’s progress at any time by visiting our Track My Order page.
Updates will be sent to your email automatically as your shipment moves through each stage.
On Delivery Day
Before Your Delivery
- Our delivery team will contact you to schedule a delivery window
- Please ensure someone 18 years or older is present at the delivery address
- Clear a path to your desired room (for White Glove delivery)
- Measure doorways, hallways, staircases, and elevator dimensions in advance to ensure your furniture fits
Inspecting Your Delivery — Very Important
Before signing the delivery receipt, please:
- Inspect all items carefully for visible damage
- Check that all pieces are present (especially for multi-piece sets)
- If damage is found, note it on the delivery receipt before signing
- Take photos immediately
Signing the delivery receipt without noting damage may be considered acceptance of the item in satisfactory condition.
Contact us at support@cozefurnish.com within 48 hours of delivery if you notice any damage or issues.
Missed Deliveries
If you miss your scheduled delivery appointment:
- Please contact our delivery partner as soon as possible to reschedule
- A redelivery fee may apply for repeated missed appointments
- If a shipment is returned due to an undeliverable address or multiple missed appointments, additional shipping fees will apply
A Note on Delivery Times
All delivery timelines are estimates and are not guaranteed. Factors outside our control — including customs processing times, port congestion, weather events, carrier delays, and holiday periods — may affect your delivery date. We will keep you updated throughout the process and will notify you of any significant delays.Coze Furnish | cozefurnish.com
Questions About Your Shipment?
Capital Partner Investments LLC — Coze Furnish
📧 Email: support@cozefurnish.com
📱 Text: (626) 200-8533
⏰ Response Time: Within 1–2 business days
We’re here to help every step of the way.