Coze Furnish | cozefurnish.com
We’re Here to Help
Have a question about a product, your order, or delivery? We’d love to hear from you. Choose the contact method that works best for you below and we’ll get back to you as quickly as possible.
📧 Email (Best for Detailed Inquiries)
Best for:
- Order status questions
- Product questions and dimensions
- Custom order questions
- Damage or defect claims
- Return and cancellation requests
- General inquiries
We aim to respond to all emails within 1–2 business days.
📱 Text Message (Best for Quick Questions)
(626) 200-8533
Best for:
- Quick questions about your order
- Delivery scheduling questions
- Warranty questions for power sofas
- Urgent delivery day issues
Please note: This number is for text messages only. We are not able to accept phone calls at this time. Please send a text and we will respond as soon as possible, typically within 1–2 business days.
⏰ Response Times
| Contact Method | Expected Response Time |
|---|---|
| Within 1–2 business days | |
| Text Message | Within 1–2 business days |
We are a dedicated team serving customers across the United States. While we do our best to respond quickly, we appreciate your patience. For the fastest resolution, please include your order number in all messages.
📋 Before You Contact Us
You may find an instant answer in one of these resources:
- 📦 Track your order → Track My Order
- 🔄 Cancellation or return questions → Return & Cancellation Policy
- 🚚 Shipping timeline questions → Shipping Information
- ❓ General questions → FAQ
📦 For Damage or Defect Claims
If your item arrived damaged, defective, or incorrect, please contact us as soon as possible — within 48 hours of delivery — and include the following in your message:
- Your order number
- Photos or video clearly showing the damage or issue
- A brief description of the problem
The faster you reach out with documentation, the faster we can resolve your issue.
💬 A Note From Us
Coze Furnish is a fully online furniture store. We do not have a physical retail location or showroom. All of our customer support is handled via email and text message, allowing us to keep our overhead low and pass those savings on to you through better pricing.
We are committed to making your furniture buying experience as smooth and enjoyable as possible. Thank you for choosing Coze Furnish — we appreciate your business and your patience as we work to get your made-to-order furniture to your door.
For order-related inquiries, always include your order number for the fastest response.
Capital Partner Investments LLC — Coze Furnish
📧 Email: support@cozefurnish.com
📱 Text: (626) 200-8533
⏰ Response Time: Within 1–2 business days